Shipping & Returns

You can return an item for exchange or a refund. All we ask is that the item is in it's original unworn and unwashed state with any tags still attached. Trying on an item does not affect the item (so long as you do not stain the item with makeup or deodorant).

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

If you need to exchange it for the same item, send us an email to and send your item to: Got A Handle On It, Arnold Haase House, Duchy Road, CREWE, CW1 6ND, United Kingdom.

To return your product, you should mail your product to: Got A Handle On It Arnold Haase House, Duchy Road, CREWE, CW1 6ND, United Kingdom

You will be responsible for paying for your own shipping costs (unless the item arrived damaged or was not as ordered) for returning your item.